My Basket

Terms and Conditions

IMPORTANT NOTE: As well as reading the following Terms & Conditions to which you have agreed by using this Site, you should also refer to the terms and conditions of each individual Member Partner (our sellers) on their home or product pages before making any order.

Acceptance of terms

This page (together with the documents referred to on it) tells you the Terms & Conditions on which you may make use of the website (the "Site"), whether as a guest or registered user, and the terms applicable to the sale of goods or services through the Site.

We may update these Terms & Conditions from time to time and will notify such changes to you by uploading them on the Site. You should review the Terms & Conditions periodically for changes.

By using the Site you agree to be bound by these Terms & Conditions. If you do not agree to these Terms & Conditions then please refrain from using the Site.

1. About us

The Site is operated by Hadrian's Wall Heritage ("we"). We are registered in England under company number 5820376 and with our registered office address at Stella House, Goldcrest Way, Newburn Riverside, Newcastle upon Tyne, NE15 8NY.

2. Accessing our site

Access to the Site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on the Site without notice. We will not be liable if for any reason the Site is unavailable at any time or for any period.

From time to time, we may restrict access to some parts of the Site, or the entire Site, to users who have registered with us. You will need to register with us in order to purchase goods or services from our Member Partners. Any personal data and other information provided by you is processed by us in accordance with our Privacy Policy. By providing any such personal data or other information you agree to the terms of our Privacy Policy.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Terms & Conditions.

3. Intellectual property rights

We are the owner or the licensee of all intellectual property rights in the Site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You must not use any part of the materials on our site for commercial purposes without our prior consent.

If you breach these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

We respect the intellectual property rights of others and we ask our Member Partners to do the same. If you believe that any of your intellectual property rights have been infringed on the Site, please email to report the problem.

4. Description of's service

Please note that we accept orders as agents on behalf of our Member Partners. The resulting legal contract is between you and that Member Partner, and is subject, in addition to these Terms & Conditions to the terms and conditions of that Member Partner, which they will advise you of directly. You should carefully review their terms and conditions applying to the transaction before making any purchase

We cannot give any undertaking, that goods or services you purchase from Member Partners through the Site will be of satisfactory quality, and any such warranties are DISCLAIMED by us absolutely. This DISCLAIMER does not affect your statutory rights against the Member Partner. Where you order goods or services through the Site we may disclose your customer information related to that transaction to the relevant Member Partner.

We do not review or control, and are not responsible in any way for, listings provided by Member Partners and at no time do we possess any items offered for sale by Member Partners through the Site.

5. How contracts are formed between you and Member Partners

Each order you place shall be deemed to be an offer by you to purchase the goods and/or services specified within it subject to these Terms & Conditions and any additional terms and conditions notified to you by the Member Partner.

No order shall be deemed to be accepted by the Member Partner until the Member Partner issues an email acknowledgement of order.

The contract will relate only to those goods and/or services notified in the email acknowledgement of order.

6. Payment methods

Purchases may be paid for by using a debit or credit card through SagePay, our online payment facility. All prices are in pounds sterling (£), and are payable in pounds sterling (£), plus any applicable taxes.

7. Refusal of transaction

We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of so refusing or by reason of unwinding or suspending any transaction after processing has begun.

8. Delivery arrangements

Your shopping basket on the Site displays the goods you have chosen, the Member Partner who will supply them and details of post and packing. The delivery costs for each Member Partner vary according to the delivery methods they offer. Any delivery times quoted are estimates only, based on availability and normal delivery time in working days.

9. Returns

If you wish to discuss or organise a return, exchange or refund of any item, please contact the Member Partner directly using the contact facility on the Site.

Save in particular circumstances (where, for example products are specially made to order), all Member Partners provide the following guarantee to all shoppers so that you have peace of mind when ordering any product through the Site. In relation to any goods sold through the Site, you have 28 days from receipt of goods in which you can cancel your order. Where you have placed an order for services you have seven days from the day after that on which you placed the order in which you can cancel your order (unless the service has already been provided).

Where you return goods within the period specified above (other than as a result of a defect in the goods) you will be responsible for payment of the delivery charges. All goods should be appropriately packaged and it is your responsibility to ensure that they are not damaged in transit.

There are naturally exceptions to the terms shown above, where for instance products are specially made, so please always double check the returns policy directly with the Member Partner concerned.

The following items are likely to be non-returnable and non-refundable:

1.                   personalised items that are specially made, or ordered, with your choice of name, fabric, message or other customized aspect;

2.                   perishable products, including food and flowers;

3.                   personal products such as underwear, jewellery (especially earrings), cosmetics;

4.                   large items of furniture which are often specially made or ordered;

5.                   homewares that are made up in your own choice of fabric or material, such as    lampshades, throws, cushions and other items; and

6.                   photography, art, sculpture, ceramics and other creations that are often specially commissioned when you place an order.

For further details, including practical guidance on returning goods, please see Returns and Refunds.

10. Viruses, hacking and other offences

You must not misuse our site by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of-service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Site or to your downloading of any material posted on it, or on any website linked to it.


11. Waiver

If we fail at any time to insist upon strict performance of any of your obligations under these Terms & Conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under them, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

A waiver by us of any default shall not constitute a waiver of any subsequent default.

No waiver by us of any of these Terms & Conditions shall be effective as a waiver unless it is expressly stated to be a waiver and is communicated to you in writing.

12. Severability

If any of these Terms & Conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

13. Entire agreement

These Terms & Conditions and any document expressly referred to in them represent the entire agreement between us and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

14. Force majeur

Where a Member Partner is prevented from or delayed in the carrying on of its business due to circumstances beyond its reasonable control including, without limitation, acts of God, governmental actions, war or national emergency, riot, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes or other labour disputes (whether or not relating to the Member Partner's workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials the date of delivery shall be postponed for the period that the circumstances continue.

15. Law and jurisdiction

Contracts for the purchase of Goods through our site will be governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

16. Feedback

General comments about the Site are welcome by email at . Complaints about a specific Member Partner or product must be directed to the Member Partner concerned through the contact details provided on the order confirmation email that you receive for resolution directly with them.