Hadrian\'s Wall Heritage Ltd Delivery Policy

All deliveries are by post and should take between 5-10 days after the funds clear. Deliveries to UK addresses will be by second class post. Deliveries to other EU countries will be by Airmail. Information on the time of delivery is nonbinding.

Should one or more products not be deliverable, you will be informed as soon as possible.

Please contact us immediately by telephone at 01434 609700 if a product has been incorrectly delivered or has not arrived within the estimated delivery time. Please include your name and address in the email so that we can access your order details. The product will be exchanged for the correct goods as long as they are available. Otherwise, a refund will be given for the full purchase price.

Order modifications and cancellations

You have the legal right to cancel your order within seven working days after the day on which you receive the goods. If for any reason you are unhappy with your purchase, you can obtain a refund within 30 days of receipt of these goods.

Cancellations made prior to dispatch of goods will be subject to a refund of the total order amount including postage and packing minus a 10% administration charge.

Cancellations made after the dispatch of goods will be subject to a refund of the total order amount minus postage and packing and a 10% administration charge. Postage and packing costs will not be refunded.

All products must be returned in their original condition before a refund can be given. Returns address:

Hadrian\'s Wall Heritage Ltd, East Peterel Field, Dipton Mill Road, Hexham, Northumberland, NE46 2JT

Hadrian\'s Wall Heritage Ltd is not responsible for products which are lost, stolen, mutilated or destroyed after receipt. Refunds cannot be authorised in such cases.