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Privacy Policy

Privacy and data security

At Hadrian's Wall Heritage (HWH), we recognise that privacy and security is a major concern. We have therefore set out below the guidelines we use for protecting your personal information. Please read this Privacy Policy carefully and check it periodically since it may change from time to time.

Hadrian's Wall Heritage's privacy commitment

The hadrians-wall.org/shop website is owned and operated by HWH. We are committed to safeguarding your privacy online. We will only collect, store and use your personal information for specific purposes. We use your personal information to support and enhance our relationship with you. We only share your personal information in accordance with the Data Protection Act 1998 and other applicable laws. You may contact HWH at any time with any privacy questions or concerns and to see the personal information you have given us and request correction.

Consent

Your use of the hadrians-wall.org/shop website and any disclosure of personal information via the website signifies your consent to us collecting and using personal information about you in accordance with this Privacy Policy.

Information about you

When a customer or partner (this is what we call our sellers) registers at hadrians-wall.org/shop we ask for information such as your name, e-mail address, postal address, and contact details, and then we keep a record of this information. All this is necessary so we can recognise you as a registered customer, pass on the correct details with your order, and ensure that you are happy with the service you receive. We keep a record of any purchase you make from any of the partners' stores at hadrians-wall.org/shop. This means both they and (in some instances) we can help to deal more quickly with any queries or problems you may have, and also so we can ensure that any information that we send to you is relevant.

We keep a record of any e-mail correspondence you send us, so we can track any problems or concerns you've had with any of the partners' stores on our website.

If you would like to revise the information you have provided to us, or feel that what we currently have on record is incorrect, you may update the information by emailing: sales@hadrianswallheritage.co.uk

How we use your personal data

All the information we collect via our website or through correspondence with you is used to operate and improve the service we offer you and to personalise our service. We are committed to using your personal information only for:

1.                  Passing on your orders to your chosen hadrians-wall.org/shop partner(s) so they can supply goods and services to you and for customer administration.

2.                  Planning and managing hadrians-wall.org/shop's business activities, including analysis of customers' shopping habits, product and style preferences.

3.                  Technical administration of our website.

4.                  Providing you with information about the services we offer.

5.                  Letting you know about offers and news from hadrians-wall.org/shop

6.                  Letting you know about offers, news and products from partner stores on our site.

7.                  Occasionally letting you know about offers from other companies who we believe may interest you, either by sending out the information ourselves to you directly, or by providing certain details to other companies so they may contact you directly.

8.                  To verify details of your payment method or credit card account.

Cookies

A cookie is a small text file that a website can send to your computer's browser. It's like an internet user's identification card, which tells a website when a user is re-visiting the site. Their ability is limited to containing and transferring to the website as much information as the users have disclosed to that site. Cookies can't read or interfere with other information saved on your hard drive. The hadrians-wall.org/shop website (in common with most other shopping websites) will not work without cookies.

Most computers are set up to automatically accept cookies. However, you can reset your browser settings to refuse cookies, or alert you when a cookie is being sent so you can choose whether or not to accept it.

How we protect information

You acknowledge that the Internet is not a 100% secure medium for communication and, accordingly, we cannot guarantee the security of any information you send to us (or we send to you) via the Internet. We are not responsible for any damages which you, or others, may suffer as a result of the loss of confidentiality of such information.

We take every precaution to protect your information. To this end all personal information stored by us is kept on a server in a secure environment. Only employees, our partners and any sub-contractors (such as SagePay) who need the information to perform a specific job are granted access to personally identifiable information.

How you can help us protect your information

Please keep in mind that whenever you voluntarily disclose personal information online in non-protected environments - for example on message boards, through email, or in chat areas - that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return. Also remember to close your browser window when you have finished your work. This is to ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place like a library or Internet café. We cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems.

Further information

If you have questions about your personal data or our privacy policy, please contact us at sales@hadrianswallheritage.co.uk

To see all the information we have about you, and to correct any inaccuracies, please write to us at:

Hadrian's Wall Heritage, East Peterel Field, Dipton Mill Road, Hexham, NE46 2JT.

How to unsubscribe

If you do not wish to receive any further email messages from us please click the unsubscribe link at the bottom of any newsletter OR email: sales@hadrianswallheritage.co.uk

If you never wish to be contacted by Hadrian's Wall Heritage by post, email or otherwise please email sales@hadrianswallheritage.co.uk

Changes to privacy policy

We reserve the right to change our privacy policy, whilst of course keeping it within all relevant legislation and guidelines. We will do all we can to ensure that these pages show the most up to date information at all times, and may notify you of such changes by uploading the revised privacy policy on the hadrians-wall.org/shop website.

Our sellers' privacy policies

Our partners are bound by the same legislation as us, and if they gather or keep your information, they must give you all relevant information about their policy, as well as giving you the opportunity to opt in or out of certain ways in which they might use that information.

However, we are not responsible and do not warrant or guarantee that the privacy policies, of any partner or any other companies that your personal information is passed to in accordance with this Privacy Policy, comply with data protection legislation. We are not responsible for any damages which you or others may suffer as a result of the loss of confidentiality of such information. When you place an order with any partner on hadrians-wall.org/shop, your personal details that you submit at registration must by necessity be forwarded along with the order, so you will need to verify their privacy policy directly with them if you wish.