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How to Order

hadrians-wall.org/shop is unlike other shopping website - because most items you see come directly from the creative small businesses we support. Here's how to shop with us:

First, find what you're looking for (or get inspiration!)

It's really easy to shop with us. Here are four ways to get inspired:

  • Search box Enter a product type or name or visit a seller's homepage by entering their name (with no spaces)
  • Drop down menus Shop by category. Sub-categories make it easy to find exactly what you're looking for

Select your purchases

Add items to your shopping basket, buying from as many different sellers as you like. You'll pay through one easy checkout and we'll notify each seller of your order, before each then confirms your order with you.

Gift wrapping

Many sellers send out your products beautifully wrapped at no extra cost. Some make a small charge - simply check their product pages.

Pay for your purchases

We accept all major credit and debit cards, including Switch, Visa, Delta, Maestro and MasterCard. Your card won't be charged until the seller accepts your order. Our online payment processing is completely secure and PCI DSS compliant.

Delivery charges

Each order is sent directly from the seller that designed, made or selected it so a cost per seller is incurred to ensure it reaches you quickly and safely. Charges and delivery times vary from seller to seller, but they're always fair and reasonable.

Delivery times

Delivery is normally within seven working days and often much sooner. Sellers will advise delivery times on receipt of your order (or check the seller's product page for a guide before you order). Custom-made items can take a little longer.

For those last-minute purchases, express delivery is offered on some products to mainland UK addresses but must be ordered before 4pm, and is excluded from all special offers and promotions.

There are occasions where factors outside of the seller's control can delay a parcel, so we ask for your patience if this happens. Once your goods are on their way, each seller will get in touch again to let you know.

Questions about an order?

Contact the seller directly by using the contact link on your order confirmation email or by clicking through to Where's my order?

Please contact us at sales@hadrianswallheritage.co.uk if you want to check general timings or costs of delivery.

Returns and refunds

Our sellers will refund or exchange any standard item, for any reason, within 28 days of receipt. We're sorry but made-to-order, perishable goods, earrings and personal items are non-refundable, unless faulty. Check the seller's returns policy before ordering, as some custom-made items can't be exchanged.

All returned items must be unused, in original packaging, and returned to the seller at the address on your correspondence. Please obtain proof of posting. See our returns page for guidance and check with the seller too.

Refunds can only be made by Hadrian's Wall Heritage via our online payment processing system. Only the seller can organise this for you, so contact them directly. Please take a few moments to read our returns policy.

Ask seller a question

Our sellers are usually the best people to answer your questions. Simply click 'ask seller a question' on the product page. Question for us? Email sales@hadrianswallheritage.co.uk.

Selling with us

Want to be part of the Hadrian's Wall Country market place? We're always on the lookout for exciting new products sell on hadrians-wall.org/shop. Email hadrianad2022@hadrianswallheritage.co.uk for further details.